Information Technology

New York City Managed Care Consumer Assistance Program: Development of a User-Friendly Client-Information System

The New York City Managed Care Consumer Assistance Program (NYC MCCAP), a program of the Community Service Society of New York, is a consortium of more than 20 nonprofit agencies that have joined forces to help people understand and use any type of health insurance. NYC MCCAP provides its clients—mostly low-income New Yorkers—with information and counseling on managed-care issues through a central hotline, educational workshops, and one-to-one assistance. As NYC MCCAP expanded, its computer system no longer was meeting its needs. It selected Metis Associates in January 2006 through a competitive proposal process to build a new case-management system that would be highly responsive to its need to meet contract-oversight requirements for collecting, storing, and reporting information.

Metis built a new, user-friendly and flexible Web-based system that stores all of NYC MCCAP’s client and organizational information and offers easy-to-use reporting modules. That reporting system has already helped NYC MCCAP to meet the needs of the 1,300 New Yorkers it reaches each month through direct assistance and workshops.